Our Customers
I just wanted to drop you a quick note of appreciation for the kind service your salesman Henry Walton provided to us on the afternoon of 8/4/2017. My wife and I live north of St. Louis Missouri, on the Illinois side, and our nearest Grand Design dealer is about 2 hours away from the house. We were passing through Indianapolis for a wedding on the afternoon of 8/4/2017 and dropped in 15 minutes before the time of closing at 5:00 PM. Henry went beyond the call, and stayed after hours to answer our questions regarding three models of Grand Design trailers. He even took the time to let us view these three models. We were honestly expecting to be shown the door at 5:00 PM; especially on a Friday afternoon.
While we haven’t made a purchasing decision yet, as we are hoping to sell our house first, we were impressed because we’ve never been treated so nicely by a dealership. Since we live in the middle of no where, I guess most people just treat us as cold or barely alive prospects.
Regardless, we just wanted to be sure that you knew that one of your employees went beyond the call. While we were in the showroom, other employees were hanging around too. While this type of service may not be expected, or standard in the industry, it is important to some of us who are looking at making a $60,000 investment that needs servicing for at least 15 to 20 years.
Thanks again, for keeping Henry on staff, and for having such good service at the Indianapolis location. - Tom
Communication was excellent. Service took the time to understand my concerns and walked through each with me. Very thorough and honest. - Justin from Maryville, TN
Kevin did a great job showing us options that filled our needs. - Amy from Crossville, TN
They were very friendly and helpful! They got our camper back really fast and that is so appreciated! - Valerie from Knoxville, TN
So easy to work with - Cindy from Waynesville, NC
Kevin was always very prompt in answering my questions. Kevin was also very knowledgeable and super honest. Then Jimmy in service did my 2 hour tour of my new Jay Feather. Jimmy was excellent and knowledgeable. He showed me how to work everything and made me very comfortable with everything in the RV. He installed my hitch and sway bars and took extra time to readjust the height for my 450 mile drive home. Kevin and Jimmy definitely made it worth my long drive to get the exact and perfect RV for my family. - Lee from Wilmington Island, GA
There is a strong sense of team or family with the Dunlap business we bought our Travato from yesterday. Looking forward to our relationship with this company. Love our salesman Ryan. - Betty from Nashville, TN
Knowledgeable staff in every dept. quick response from everyone. I would recommend this place to anyone looking for an RV or camper to buy or if you need one serviced. This place will treat you right ! - Tonya from Ashland City, TN
Not pushy…we were welcomed in and given a tour and brief overview of the current stock. All of the campers were made available to us and were free to take all the time we needed to look around. Loved it answered all of our questions and then some - Brett from Bowling Green, KY
We had a great experience with Dunlap. Heather was more than great, she was an absolute rockstar and helped us so much! She found us the perfect RV first try, helped us understand the process and make the best decisions when we werent sure and made the process go so smoothly. We also cannot thank Holly enough for getting us the financing we needed at the best rate possible.
The whole team is great to work with and so very helpful!
We love our new RV!!! - Daisy from Pegram, TN
Great Sales and service staff. Jessica was a fantastic sales rep and helped us get the exact camper we were looking for. - Jason from Murfreesboro, TN
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